It is a stage, where we can understand a process in term of human behavior. We need to understand that how a human perform a process. It allows you to evaluate and make a considered decision. Like:
Because RPA is neither a silver bullet nor a panacea for all your corporate headaches. As an independent consultant, I often advise to clients or others that not all of their processes are suitable for automation.
So above diagram will be the AS IS flow diagram of the Account Creation Process.
Let take an example of 10 FTE process to understand the Cost benefit analysis process. Suppose the process name is Account creation And suppose you are paying $ 1800 for each FTE (which is the current market price as well) in the process for processing. So the total cost for FTE processing will be $90,000.
Using RPA you can not reduce 100% FTEs because there could be a manual judgement , there could be a document verification which can performed by human only. Suppose taking a decision by seeing a document which can not be performed by RPA. Only rule based things can be done by RPA that is why suppose you have 5 FTEs for developing the Robot as well. So the total cost for FTE developer will be $9,000.
For implementing RPA, you will need Automation application ( Vendors are like Automation Anywhere, UI Path, BluePrism ). Suppose the cost of automation application licence is $10,000.
So your total spend for the 1st year will be $1,09,000.00 Dollars.
As the development of RPA has been completed so we will not need 5 FTEs for Development. We will need only 3 FTEs for maintenance and support.So the total cost for FTE developer will be $5,400.
As 10 FTEs will be reduced, my total spend will reduce to $87,400.00
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- What percentage of transnational/rule based processes are there in my enterprise?
- What are the dependencies that automation could disrupt?
- Are they worth automating? What is the potential cost advantage in terms of ROI?
- Are there any other advantages beyond cost?
- Is the process repeated several times a day?
- With a high degree of predictable outcome?
- Does it deal with structured data?
- Is the process cross organisational or is it contained within a department?
Because RPA is neither a silver bullet nor a panacea for all your corporate headaches. As an independent consultant, I often advise to clients or others that not all of their processes are suitable for automation.
Requirement Gathering - AS IS Flow Diagram
To understand the process and gather the requirements, the best approach is to prepare the AS IS flow diagram. By preparing AS IS flow diagram, we can understand the process flow in term of human behavior. Let's take small example of below AS IS Flow diagram:
Suppose the process name is Account creation. And in the process, an employee comes in the office and after logging into a particular application. He/She picks a ticket number one by one from his/her buckets or queue. He/She opens the ticket number. He/She validate the documents. If the documents are valid then he/she creates the user account else he/she rejects the ticket number and intimate the end user with the details.
So above diagram will be the AS IS flow diagram of the Account Creation Process.
Prepare CBA - Cost Benefit Analysis
Let take an example of 10 FTE process to understand the Cost benefit analysis process. Suppose the process name is Account creation And suppose you are paying $ 1800 for each FTE (which is the current market price as well) in the process for processing. So the total cost for FTE processing will be $90,000.
1st Year Cost
For implementing RPA, you will need Automation application ( Vendors are like Automation Anywhere, UI Path, BluePrism ). Suppose the cost of automation application licence is $10,000.
So your total spend for the 1st year will be $1,09,000.00 Dollars.
2nd Year Cost
When you will move the RPA robot into the production. Some FTEs will be released. Suppose after releasing the FTEs, there are only 40 FTEs in the process for processing. So the total cost for FTE processing will be $72,000.
As 10 FTEs will be reduced, my total spend will reduce to $87,400.00
3rd Year Cost
As Robot will become mature, Some FTEs will be released again.Suppose after releasing the FTEs, there are only 25 FTEs in the process for processing. So the total cost for FTE processing will be $45,000.
As 10 FTEs will be reduced, my total spend will reduce to $60,400.00.
On 3rd year, after implementing RPA Robot, total spend will become from $1,09,000 to $60,400.
In Assessment or Analyzing stage, we understand the process and analyze the CBA. This information has been captured and has been shared with the customer.