artificial intelligence and/or machine learning techniques capable of intelligently assisting people. These assistant isn’t looked upon as a tool or machine, and it’s also does not replace anybody. Rather, it’s a super-helpful “coworker” who grows and learns with professionals working alongside of it. Humana's “Allie” is the live example of such an intelligent digital assistant. Humana Inc. is a American health insurance company based in Louisville, Kentucky. In 2021, this company got rank 41 on the Fortune 500 list which made it the highest ranked company based in Kentucky. It has been the third largest health insurance provider in the nation.
Humana Inc. designed an intelligent assistant called “Allie” to alleviate the documentation burden faced by the company’s clinicians. Now clinicians have reduced their administrative burdens by up to 15%, enabling them to focus more directly on patient care. As an intelligent coworker, Allie does not sit still or remain static. Allie will grow and mature with the associates as their jobs will transform and evolve more complicated work.
They first started a task force to help scale out our machine learning, desktop office automation, across the enterprise. They looked at automation as an enabler for their people so that they can have more personal interactions. During process break down and looking at their company’s quality processes, they made a startling discovery that 80% time of clinician was getting spent on through care plans , medical charting and documenting their interactions rather than interacting with their patients.
They did not built their intelligent assistant called “Allie” and related AI or analytics-driven insights directly and dropped on top of employees. Involving Clinicians intimately in the process from day one, was key to Allie’s success. Initially Clinicians were saying "you don’t understand this job. You just don’t get requirements". They overcome this by embedding them into that process to be a part of that journey from the beginning, from ideation through design and then implementation. Initially everyone was thinking that this a crazy idea and it cannot be automated such processes but they have started asking for suggestion for naming their bot.😃
Naming the bot was an important part of the adoption process and they want to have a deliberate branding their automation so people won’t be thinking that this is just a fad, but this is a coworker that will evolve with them.” From the discussions about naming their bot, came out the name “Allie.” 🤖
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