There are three key roles in Document Preparation. In some cases, the same person may play all three roles:
- Process Owner/ Subject Matter Expert (SME) - are valuable information resources within an organization. They are the go-to people for specific information on products, services, policies, quality, marketing, call center technology and more. They provides the knowledge and expertise in a specific subject for a project. The SME ensures that the content is accurate. It is the SME's responsibility to provide his/her expertise and accurate information to the BA.
- Document Custodian/Business Analyst (BA) - are the link between the end user and a project manager. The requirements for business analysts may vary between positions and the business analyst key responsibilities may differ from company to company, but their main purpose is to analyze, evaluate, and refine processes. It is the BA's responsibility to prepare process design document.
- Technical Writer/Solution Architect - A solution architect is responsible for the design of one or more applications or services within an organization. He or she must have a balanced mix of technical and business skills, and will often work with an enterprise architect for strategic direction. They are often in front of management, trying to explain a complex problem in laymen's terms. They have to find ways to say the same thing using different words for different types of audiences, and they also need to really understand the business' processes in order to create a usable product. It is the Solution Architect's responsibility to prepare Solution Design Document for the Process Design Document prepared by BA.
